Prices at the supply house keep climbing, and chlorine isn’t bouncing back to 2016. We dig into the real reasons chemical costs surged 100–160% in just five years—pandemic shocks, the Biolab fire, transportation and regulatory pressures, payroll hikes—and why those forces keep a firm floor under today’s pricing. From tabs and liquid chlorine to cal-hypo and specialty products, we connect the dots between market dynamics and the margins on your route. Then we get practical. You’ll hear how to...

Show Notes

Prices at the supply house keep climbing, and chlorine isn’t bouncing back to 2016. We dig into the real reasons chemical costs surged 100–160% in just five years—pandemic shocks, the Biolab fire, transportation and regulatory pressures, payroll hikes—and why those forces keep a firm floor under today’s pricing. From tabs and liquid chlorine to cal-hypo and specialty products, we connect the dots between market dynamics and the margins on your route.

Then we get practical. You’ll hear how to stop absorbing chemical costs without alienating good clients: move trichlor tablets out of your monthly rate, bill a 50‑pound bucket upfront, or use a one-time halfway subsidy to transition. We outline when to charge for shock events, how to set a seasonal algaecide or conditioner fee for enzymes and phosphate removers, and how to document usage so problem pools don’t sink your profits. If a timer fails, a party trashes the water, or the system sits in spa mode, you’ll have a clear, fair policy ready to go.

Finally, we walk through the pricing math that calms nerves. A $10 monthly increase across an average route can more than offset one or two cancellations, and small annual bumps are easier for customers to accept than sporadic leaps. We share language for a simple rate letter grounded in facts—chemical inflation, fuel, payroll—and a framework for tracking costs per account so you know when to adjust. The result is a service business that stays profitable, transparent, and sustainable, even when chlorine keeps inching up.

• structural reasons chlorine prices stay elevated
• why bundling tabs and shocks destroys margins
• options to bill tablets upfront or split the first bucket
• when and how to charge for shock and specialty chems
• using a seasonal algaecide or conditioner fee
• the math and mindset for small annual price increases
• writing a clear, honest rate increase letter
• handling pushback and customer churn without panic
• tracking costs per account to spot problem pools
• links to more episodes and coaching resour

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